Illustrative photograph used on this site

// Questions //

Questions People Ask

If yours is not here, ask it. We would rather answer it now than after you have booked.

// Answers //

Before You Book

Everything we get asked often enough to write down, answered here rather than on the phone.

How do you price a job?

After a site visit and a written scope, never over the phone. Anyone quoting a structural job without seeing it is guessing.

How long will it take?

You get a stage-by-stage schedule with the scope. Weather and what we find when we open things up can move it, and you will hear when they do.

Who will actually be on site?

The same core crew for the bulk of the work, with trades brought in for their stages. You will get the names before anyone starts.

Do you handle permits and inspections?

Yes, and we will tell you at the site visit which ones your project needs and roughly how long the paperwork adds.

Can we live in the house during the work?

Usually for part of it. We will tell you honestly which weeks are genuinely difficult rather than pretending it is all manageable.

What happens if you find something unexpected?

You get a call the same day with photographs and the options in writing. Nothing extra goes ahead until you have said yes to it.

Do you do small jobs?

Sometimes, depending on the diary. Ring and describe it and we will tell you straight rather than leaving you waiting on a quote.

How do payments work?

In stages tied to work completed, set out in the scope before anything begins. Never a large sum up front for materials not yet ordered.

What if I want to change something mid-job?

Ask early. Changes are straightforward before a stage starts and expensive once it is built, and we will tell you which one you are looking at.

When could you start?

Depends on the diary and the scale. Ring us and we will give you an honest date rather than a hopeful one.

Still stuck on something? Send it over and we will answer it properly.

Illustrative photograph used on this site

Ready When You Are

Tell us what the job needs in Victoria and we will come back with a written plan.

Get In Touch

Browse the resources